In this episode of Trucknology, host Jeff Berlin sits down with Adrienne Plourde, Director of Operations at TOP Worldwide, for a candid look at what it takes to thrive in logistics leadership. Adrienne shares how growing up around trucking led her to start a freight brokerage and eventually oversee operations for a major 3PL.

Together, Jeff and Adrienne explore the challenges and rewards of running a logistics team, the importance of building strong relationships with both customers and carriers, and why personalized service remains the true competitive edge in freight management. They dig into industry trends like onshoring, supply chain resilience, and the growing role of AI...and why technology should enhance, not replace, great customer service.

Plus, Adrienne reveals one unforgettable “horror story” involving a truckload of melted emoji pops, proving that even in a fast-paced industry, there’s always room for humor!

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